Code: DIFC Difficult conversations for Managers / Supervisors (Cancelled)
*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*
iTrent Self Service
A workshop to prepare you for those difficult conversations you might have with your staff or manager.
| Session | Session Date | Session Time | Session Venue | Map |
|---|---|---|---|---|
| 1 | 06 April 2020 | 09:30 - 12:30 | Wandsworth Town Hall, Room 256 | Map |
Code: MS Motivation Skills (Cancelled)
*IF YOU ARE EMPLOYED BY RICHMOND AND WANDSWORTH SSA, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*
iTrent Self Service
Highly engaged, motivated staff are essential in excellent services. Gain the tools to get make your team more productive.
| Session | Session Date | Session Time | Session Venue | Map |
|---|---|---|---|---|
| 1 | 07 April 2020 | 09:30 - 12:30 | Wandsworth Town Hall, Room 256 | Map |
Code: MVHR Moving and handling techniques refresher (Cancelled)
*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*
itrent Self Service
The course will assess your knowledge to use techniques and equipment to transfer people safely.
| Session | Session Date | Session Time | Session Venue | Map |
|---|---|---|---|---|
| 1 | 08 April 2020 | 10:00 - 13:00 | Roehampton & Putney Locality | Map |
Code: TM Time management (EVENT FULL) (Cancelled)
*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*
iTrent Self Service
The course will get you to analyse how you currently manage your time to become more productive in your work environment
| Session | Session Date | Session Time | Session Venue | Map |
|---|---|---|---|---|
| 1 | 20 April 2020 | 09:30 - 12:30 | Wandsworth Town Hall, Room 256 | Map |
Code: MVHR Moving and handling techniques refresher (Cancelled)
*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*
iTrent Self Service
The course will assess your knowledge to use techniques and equipment to transfer people safely.
| Session | Session Date | Session Time | Session Venue | Map |
|---|---|---|---|---|
| 1 | 21 April 2020 | 10:00 - 13:00 | Roehampton & Putney Locality | Map |
Code: VDBA Visual deafblind awareness (Cancelled)
*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*
iTrent Self Service
The course will expose you to the difficulties visually impaired and deafblind encounter in the community. A must course for anyone who works in the community.
| Session | Session Date | Session Time | Session Venue | Map |
|---|---|---|---|---|
| 1 | 21 April 2020 | 10:00 - 16:00 | Wandsworth Town Hall, Room 256 | Map |
Code: MHT Manual handling techniques (Cancelled)
*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*
iTrent Self Service
The workshop will give you the key safe principles of manual handling which will help you reduce the amount of risk to you when carrying out manual handling duties.
| Session | Session Date | Session Time | Session Venue | Map |
|---|---|---|---|---|
| 1 | 22 April 2020 | 09:30 - 12:00 | Wandsworth Town Hall, Room 256 | Map |
Code: MHFA Adult Mental Health First Aid (EVENT FULL) (Cancelled)
*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*
iTrent Self Service
MHFA will give you the skills and confidence to recognise symptoms, provide initial help, and guide the person towards appropriate professional help.
| Session | Session Date | Session Time | Session Venue | Map |
|---|---|---|---|---|
| 1 | 23 April 2020 | 09:30 - 17:00 | Wandsworth Town Hall, Room 256 | Map |
| 2 | 24 April 2020 | 09:30 - 17:00 | Wandsworth Town Hall, Room 256 | Map |
Code: ECC Excellent Customer Care
*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*
iTrent Self Service
The skills and techniques to provide Excellent Customer and how best to handle complaints.
| Session | Session Date | Session Time | Session Venue | Map |
|---|---|---|---|---|
| 1 | 04 May 2020 | 09:30 - 16:30 | Wandsworth Town Hall, Room 256 | Map |
Code: ACS Assertive communication skills
*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*
iTrent Self Service
The session will explore your current demeanour and will get you to identify the actions you need to undertake to develop the desired level of assertiveness.
| Session | Session Date | Session Time | Session Venue | Map |
|---|---|---|---|---|
| 1 | 11 May 2020 | 09:30 - 13:00 | Wandsworth Town Hall, Room 256 | Map |