Conflict skills resolution
Event Code
CSR
Venue
Wandsworth Town Hall, Room 256, Wandsworth Town Hall, Room 256, Wandsworth High Street
venue
Trainers
Agostinho De Jesus
trainers
Admin Contact
Target Audiences
Welfare Officer, Volunteer, Transport Worker, Trainer, Trainee Occupational Therapist, Therapist, Support Staff / Worker / Manager, Subject Coordinator / Leader, Student Social Worker, Speech and Language Therapist, Social Care Worker, Sessional Worker, School Nurse, Midwife, Middle Leader / Manager, Midday Supervisor, Health Visitor, Groupwork Worker / Manager, Governors: Clerk, Governors: Chair / Vice Chair, Governors: All, Gifted & Talented Co-ordinator, Foster Carer / Adopter, Facilities Officer / Manager, Early Years Worker / Practitioner / Manager, Day Centre Service Worker / Manager, Crime Prevention Worker / Manager, Childminder, Child Protection Worker / Coordinator / Manager, Child Protection Officer, Child Protection Nurse, Carer, Careers Advisor, Bursar, Assessment Worker / Manager, Apprentice, Anti-bullying Leads, After School Scheme Worker / Manager, Advisor, Adventure Playground Worker / Manager, Advanced Skills Teacher, Adoption and Fostering Worker / Manager, Administration Worker / Manager, Activity Centre Worker / Manager, Accommodation Worker / Manager, Access & Information Officer / Manager, 14-19 Worker / Manager
target audience
Event Types
Workshop, Seminar, Induction, E-Learning (Interactive session accessed by computer), Drop-in session, Course, Conference, Briefing (Information Update), Accredited
Event categories
Use the events tab above to search for courses
Subjects
Quality Assurance, Customer Care, Complaints, Communication, Administration
Event description


*IF YOU ARE EMPLOYED BY RICHMOND OR WANDSWORTH COUNCILS, PLEASE BOOK THIS COURSE VIA YOUR ITRENT SELF SERVICE*


iTrent Self Service


The strategies to defuse conflict with customers.
Training objectives
To understand why conflict might arise and if does arise the techniques and strategies to resolve them successfully.
Learning outcomes

  • Triggers and reasons why conflicts might arise 

  • Understanding the different stages of conflict 

  • Recognising the symptoms and signs of conflict  

  • Adopting appropriate action according to the situation  

  • Strategies to defuse conflict 

  • Role playing conflict situations

Additional Information
Enquiries
Start Date
Tuesday 30 June 2020
End Date
Tuesday 30 June 2020
Closing Date
Tuesday 30 June 2020
Times
09:30 - 12:30
Maximum Places
12 
Cost
Login to view cost
Number of Sessions
1