Adoption and Fostering Worker / Manager, Business Support Worker / Manager, Child Protection Worker / Coordinator / Manager, Support Staff / Worker / Manager
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Safeguarding (Children & Young People)
This training course has been developed in order to provide Wandsworth Councils Children’s Social Services Business Support Officers with a firm theoretical and practical understanding of Mosaic navigation, administration and Workflow functions, as well as Wandsworth Councils Mosaic recording standards.
The course focuses on demonstrating new features that BSOs can use following the Mosaic upgrade.
This training aims to provide attendees with the skills and knowledge to record and manage casework inclusive of workflow such as Child in Need, Child Protection and Children Looked After etc.
By the end of this training, attendees will know how to:
Manage Team Work Folders and their case loads
Deal with starters, movers and leavers in the team
Assign and bulk assign work
Allocate and deallocate workers on cases
Use Advanced search functions when searching for people and organisations
Understand the importance of a quality Person Summary record
Amend Personal Details including addresses
Set up and work on a group
Upload documents using drag/drop
Work competently with Worksteps and workflow in their service area
Identify issues with main workflow
Please note the training is delivered online via Microsoft Teams. Joining instructions are sent via an email calendar invite a day before the course.