Mosaic for Business Support Officers (online)

Event Code
Virtual Learning, .
Anji Petersen
Admin Contact
Target Audiences
Adoption and Fostering Worker / Manager, Business Support Worker / Manager, Child Protection Worker / Coordinator / Manager, Support Staff / Worker / Manager
target audience
Event Types
Event categories
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Safeguarding (Children & Young People)
Event description
This training course has been developed in order to provide Wandsworth Councils Children’s Social Services Business Support Officers with a firm theoretical and practical understanding of Mosaic navigation, administration and Workflow functions, as well as Wandsworth Councils Mosaic recording standards.

The course focuses on demonstrating new features that BSOs can use following the Mosaic upgrade.
Training objectives
This training aims to provide attendees with the skills and knowledge to record and manage casework inclusive of workflow such as Child in Need, Child Protection and Children Looked After etc.

Learning outcomes
By the end of this training, attendees will know how to:

  • Manage Team Work Folders and their case loads

  • Deal with starters, movers and leavers in the team

  • Assign and bulk assign work

  • Allocate and deallocate workers on cases

  • Use Advanced search functions when searching for people and organisations

  • Understand the importance of a quality Person Summary record

  • Amend Personal Details including addresses

  • Set up and work on a group

  • Upload documents using drag/drop

  • Work competently with Worksteps and workflow in their service area

  • Identify issues with main workflow

Additional Information
Please note the training is delivered online via Microsoft Teams. Joining instructions are sent via an email calendar invite a day before the course.
Start Date
Friday 19 August 2022
End Date
Friday 19 August 2022
Closing Date
Thursday 18 August 2022
09:30 - 12:30
Maximum Places
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